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Cactus Counselling

Privacy and Cookie Policies

Last updated: 16th February 2022

Privacy Policy

What Data I Collect

This section informs you of what information I collect about you and why. Personal data means any information about an individual from which that individual can be identified. I may collect, use, store, and transfer different kinds of personal data about you which I have grouped together as follows:

  • Identity Data: includes first name, surname, marital status, title, date of birth, and gender.
  • Contact Data: includes address, postcode, email address and telephone numbers.
  • Financial Data: includes bank account and payment card details.
  • Health Data: includes information relating to your physical and mental health to enable me to ensure that I can work with you.

I may also ask for information about your general health (including details of your GP), and about your guardian if you are a person under the age of 18.

What I Use Your Data For

This section explains how I will use the personal data you provide to me in order to carry out the activities relevant to the provision of my services to you. I must have a legal basis for processing your personal data. I consider that I have a legal basis where:

  • you have given me your explicit consent to do so for the specific purposes which I have told you about – for example, I will need your consent to process any health information you provide to me, such as information relating to your mental health
  • it is necessary for me to do so to enable me to provide you with the services that you have requested from me – for example, contacting you about your appointment
  • it is necessary in order to fulfil my legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • there is an overriding public interest in using the information – for example, in order to safeguard an individual or to prevent a serious crime
  • the processing is necessary for the establishment, exercise or defence, of legal rights, or
  • the law otherwise permits or requires it.

Where I process your personal data on the basis of my legitimate interests, these are my interests in providing services to you in an efficient and secure manner.

I have set out below a list of all the ways I may use your personal data and which of the legal bases I rely on to do so. I have also identified what my legitimate interests are, where appropriate. In some cases I may use more than one legal basis for processing your personal data; this will depend on the specific purpose for which I am using your personal data.

What I use your personal data for (purpose)

Type of data

Legal basis for processing (including basis of legitimate interest)

To register you as a new client

(a) Identity
(b) Contact

Performance of a contract with you

To carry out my obligations arising from any contracts entered into between you and us including:

(a) managing payments;
(b) providing you with the information and services that you request from me including, but not limited to, contacting you about your appointment;

(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Health

Performance of a contract with you

To respond to your enquiries or to process your requests in relation to your information

(a) Identity
(b) Contact

Performance of a contract with you

To manage my relationship with you which will include:
a) notifying you about my availability and changes to my privacy policy

(a) Identity
(b) Contact
(c) Profile

Necessary to comply with a legal obligation

To establish, exercise and defend my legal rights

(a) Identity
(b) Contact
(c) Financial
(d) Transactional
(e) Technical
(f) Profile
(g) Usage
(h) Health
(i) Marketing Communications

(a) Necessary for compliance with a legal obligation
(b) Necessary for my legitimate interest (for the purpose of establishing, exercising or defending my legal rights)

Communicating With You

You will only receive communications that you wish to receive. I will never send you marketing communications. I may send you communications such as those which relate to any updates on the counselling services I provide to you (e.g. a change to my availability). I consider that I can lawfully send these communications to you as I have a legitimate interest to do so, namely to effectively provide you with the best service I can.

Third Parties

I will not share your details with a third party except with your expressly written permission and/or if required to by law.

If there is ever any reason for me to have cause for concern about your health and safety, I may share your data with relevant health professionals or with the police. I may also share your data with these bodies if I am requested to do so.

I will only ever share your personal data in compliance with the applicable data protection laws.

In the event of sudden sickness or injury, a previously appointed locum will take over in my place. This person will receive your details in order to be able to contact you.

I will never transfer your data outside the European Economic Area (EEA).

Unfortunately, the transmission of your personal data via the internet is not completely secure. Although I do my best to protect your personal data, I cannot guarantee the security of your data transmitted to me over the internet and you acknowledge that any transmission is at your own risk.

GDPR / Data Protection

When you complete my contact or referral form I will keep the following details for the duration of our work together:

  • email address (this is so that I can contact you)
  • first and last name (I use codes in my notes to refer to clients in order to maintain confidentiality. The document I use to reference which client has which code is kept in a safe)
  • When we terminate counselling I will delete your records.

    Business Name and Address; Data Manager and Controller

    Your data controller and data manager is Hayley Watkins. Address available on request.

    Your Choices Regarding Your Data

    If you wish to request access to, correction or, or deletion of your data, please email me. Up to date information regarding your data rights can be found on the www.gov.uk website.

    If you wish to make a complaint, www.gov.uk provides guidance here.

    This privacy policy applies to the personal data I collect about you through my website www.cactuscounselling.co.uk, by post, by telephone, and when you otherwise communicate with me. The policy may change from time to time and, if it does, the up-to-date version will always be available on my web site. I will also tell you about any important changes to my privacy policy.

    Cookie Policy

    In this cookie policy you can read about:

    1. How we use cookies,
    2. The types of cookies we use,
    3. For how long they work and for what purposes they are used,
    4. How to change your cookie settings and opt-out, and
    5. Who are we and how can you contact us.

    When we use words like “us”, “we”, “our” we mean Cactus Counselling. You can find our company details below. We are the data controller of the data collected through the use of cookies on our website.

    Our website is https://www.cactuscounselling.co.uk, incl. our sub-domains and other sites we own and operate.

    When we refer to “you” we mean you as a user or visitor of our website.

    This policy is part of our privacy policy. Our use of cookies may include processing of your personal data and we therefore recommend that you read our privacy policy.

    What do I need to know about cookies?

    There are different types of cookies and they are used for different purposes.

    Below you can read about what a cookie is, the difference between first and third party cookies and session cookies vs. persistent cookies and what types of cookies we use on our website and why.

    What is a cookie?

    A cookie is a small piece of data that a website stores on your device when you visit it. A cookie typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

    Cookies are used to enable certain features (e.g. logging in), to track site usage (e.g. analytics), to store your user settings (e.g. timezone, notification preferences), and to personalise your content (e.g. advertising, language).

    Session cookies vs. persistent cookies

    Session cookies only last as long as your online session. This means that they will disappear from your computer or device when you close your browser. They are therefore also sometimes referred to as temporary cookies. Typically session cookies are used to remember what a user put in their basket when they are browsing a website.

    Persistent cookies are different. These cookies are sometimes called permanent cookies. They will stay on your computer or device after you close your browser. These types of cookies will expire according to the time specified in the cookie. You can see the specific duration of each persistent cookie below. What’s the difference between first and third party cookies?

    First party cookies are cookies that are set by the website that you are visiting and it's only this website that can access and read these cookies.

    Third party cookies are set by someone other than the owner of the website you’re visiting. As an example, some pages have content from other sites like YouTube. YouTube may set their own cookies on your browser when you play the video from YouTube. Cookies set by other sites and companies (ie. third parties) can be used to track you on other websites that use the same third-party service.

    Below you can see what cookies on our website are first party cookies and third party cookies.

    Types of cookies and how we use them

    Necessary cookies

    Necessary cookies are required for the basic functionality of our website to work. We use necessary cookies to make it possible for you to only have to enter your username and password once during a visit to our website.

    We also use necessary cookies to help with ensuring that you are given the option to accept or reject cookies, block non-necessary cookies from working until you give consent, and remember your cookie settings and choices. The cookies also help keep track of, if, and when, you gave consent to analytical cookies, our privacy policy, T&Cs and email marketing.

    Necessary cookies are also used for payment processing.

    It's not possible to reject or accept the necessary cookies as they are core for the functionality of our website.

    Here are the necessary cookies we use, what we use them for, the specific cookies providers and each cookie’s duration:

    Name Host Expires
    CONSENT .google.com 6320 days
    ct0 0
    guest_id 730 days

    Analytical cookies

    Analytical cookies gather statistics. We use this information to make our website even better. The information collected via the analytical cookies track how you use our website during your visit. It helps us understand visitor usage patterns, identify, and diagnose problems or errors you may encounter, and make better strategic decisions in improving the website experience.

    We will only set analytical cookies on your device if you give us your consent.

    Marketing cookies

    Marketing cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns, and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Marketing cookies set by third-parties may be used to track you on other websites that use the same third-party service.

    Here are the Marketing cookies we use, what we use them for, the specific cookie providers and each cookie’s duration:

    Name Purpose
    DoubleClick (owned by Google) To display ads on the website and show you relevant ads on other sites.

    Functionality cookies

    Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services.

    Third-party cookies on our site

    We may employ third-party companies and individuals on our websites, e.g. analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf.

    Please note that we can’t control what these third party provides do in regards to these cookies.

    How you can change your cookie settings, incl. opting out

    As part of our cookie solution, we always provide you with the option to say no to cookie.

    We also give you the option to change your mind. If you at one point gave consent to non-necessary cookies on our website, you can always change your mind. Just look for the shield on our website. If you press the shield, your cookie settings will appear, allowing you to always change your settings and reject cookies.

    It's also possible to instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

    If you browse websites from multiple devices, you may need to update your settings on each individual device.

    Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content on the site.

    Who are we and how can you contact us?

    Here is our company information:

    Cactus Counselling
    Address available on request.

    You can always write to us at: hello@cactuscounselling.co.uk

    This policy is effective from the 16th of February 2022.